We aim to be aware of the risks and opportunities in the ecosystem in which the organization is located, to understand the expectations and needs of relevant parties, and to meet the expectations of key stakeholders, especially customers. We are committed to the implementation and continuous improvement of Quality Management System practices in a way that will contribute to our company at the highest level.
To listen and record the complaints from existing and potential customers without prejudice, to follow the complaints efficiently and effectively, to effectively carry out the processes that need to be implemented to resolve the complaints in line with the principles of openness, impartiality, fairness and confidentiality within the targeted time period, to inform the customers about the results. To provide information supported by a prompt, transparent, objective, customer-oriented approach, to get to the root causes of complaints and to ensure that measures are taken to prevent their recurrence, to evaluate complaints from customers as an opportunity and to make improvements and developments in business processes.
To ensure that all services promised to be provided in the Service Catalog are carried out in a manageable, sustainable and controllable manner, to identify deficiencies detected through feedback received from internal and external customers and other measurements, and to continuously improve the system.
To ensure safe access to information assets, to protect information within the principles of usability, integrity and confidentiality, to evaluate and manage risks that may occur on information assets, to implement appropriate policies in case of information security violation, to fulfill all applicable legislation requirements, to maintain the level of information security with the established control infrastructure. protect and heal.
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BTK
Data Security
9001:201510002:201820000-1:2018270001: 202245001:201822301:2019
GDPR
KVKK